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Frequently Asked Questions

General

How is Inytes pronounced?

We pronounce it "invites". :)

Do you offer printed invitations?

Not at this time. Our prime focus is digital invitations.

What browsers and devices does Inytes support?

Inytes supports all latest major desktop and mobile browsers. On windows we support IE11 & Edge with degraded performance on IE9 & IE10.

Do I have to register to send and receive invitations?

You will need to register to create and send invitations. We recommend Facebook or Google sign-ups to get you in no time. For your convenience, we offer quick 60 second registration process. Guests do not need an inytes account to receive, RSVP or comment.

Account

Where is my profile information?

After logging in, click on your name on the upper right hand corner. In the menu dropdown, select My Account. The displayed dashboard is the central place to manage your account profile, sent & received invitations, contacts and favorite designs.

I'm having trouble importing contacts from spreadsheet!

Be sure to use the template provided to upload contacts on Import Contacts tab. Make sure your spreadsheet only has one worksheet (CSV) and each column has a header. Contact us if you're still having a problem.

Where do I see my sent and received invitations?

Go to My Account and select "Inytes" tab on your account Dashboard to view sent and received invitations.

How do I import contacts from my email provider?

At this time, we provide contact import from Gmail. To import contacts from other email providers, export your contacts to a CSV spreadsheet and import them from "Import" tab on your account Dashboard.

I'm having trouble importing contacts from spreadsheet!

Be sure to use the template provided to upload contacts on Import Contacts tab. Make sure your spreadsheet only has one worksheet(csv) and each column has a header. Contact us if you're still having a problem.

Can I delete an invitation?

Invitations in draft status without guests can be deleted. To prevent accidental deletes we do not provide an option to delete an active invitations. We are working on rolling out a feature to safely delete an invitation soon.

How do I reset my password?

Logout of your account and locate "Forgot password?" link available on login page. Follow the instructions to reset or change password.

How do I change my Timezone?

Time zone can be changed by proving your address on Profile tab of the dashboard.

How do I delete my account?

Please email or contact us to delete your account.

Create & Edit Invitations

Can I hide my guest list?

Yes, guest list and guest book can be hidden by choosing the option "Hide guests on invitation page" under Message & Settings section on create or edit invitation page.

How do I send a message to all guests for my invitation?

Click on My Inytes to view all your invitations, then select an Invitation to view details on the dashboard. There are several ways to communicate with guests on Message tab on your invitation dashboard.

Can I resend my invitation?

You can resend invitation to un-responded and tentatively responded guests. Navigate to Track tab on invitation dashboard and look through the guest status to resend.

How to remind guests for RSVP?

You can send a reminder to guests who have not responded to the invitation, under "Remind" section of the message tab on your invitation dashboard.

Will Inytes send any default reminders to guests?

An automatic reminder email with event details and directions will be sent to all attending guests 2 days prior to the event.

How to enable my picture gallery to my invitation?

You can upload and enable photo gallery for your invitation anytime under gallery tab on your invitation dashboard.

How many photos can I upload to the gallery?

We allow up to 20 images for free invitations and up to 100 for premium invitations.

How to download my guest list and counts?

You can download your event guests from the invitation dashboard.

What are subscription upgrade invitations?

Subscriptions are tailored for organizations with lot of email volume and frequency with yearly payment options.

I ran out of 100 invitation on my premium invitation what should I do?

You will be able to add more invitations by clicking on the Add more Invites link on add guest tab on your invitation dashboard.

What is the difference between an invitation and a draft?

All created invitations are saved as drafts by default. Once invitations are sent to at least one guest draft becomes an invitation.

Invitation Dashboard & Tracking

What is invitation Dashboard?

Invitation Dashboard is a central place to manage your invitation.

Guest RSVP

Do I have to register to RSVP?

No, guests do not need to register to view, RSVP or comment on received invitations.

Orders & Pricing

Is my order secure?

Yes, your security and privacy is our number one priority. We use state of the art Stripe payment system to handle orders and we do not store payment details on Inytes.

Does Inytes store my credit card info?

No, Inytes doesn't store or handle your payment information. Inytes accepts payments using Stripe, a secure payment platform. To learn more about Stripe and how it works, please checkout Security at Stripe.

How to request refund if payment processed but have issues with invitation?

Please send an email to support@inytes.com with our order information within a week of placing your order.

Where do I locate my placed orders?

You will be notified via email with a receipt of payment for the purchased services. In future, we will provide this information on your account dashboard as well.

Is there a time limit on using purchased invitations to use?

No, you can use purchased invitations for that invitation any time.

Can I transfer unused invitation to another invitation?

No, purchased invitations are tied to the Event invitation created and upgraded - you will need to upgrade other events as you need.

What currencies does Inytes accepts?

All orders are processed in USD($) - US dollars. If your currency is different, your bank will process your payment, make the respective currency conversions based upon your country's current exchange rate and may charge additional conversion & foreign transaction fee. Currently, we cannot offer a preview at checkout of your total purchase price in your respective currency.

If you have a question or concern about your order, please contact us for support.

What type payment cards are valid to use to purchase invitations?

We accept all major US and international credit/debit cards. All orders are processed in USD($).

Is there are discount for non-profits?

Yes. Please refer to the pricing options.

Still have questions?

Please drop us line, we will get back to you shortly.
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